PRIVACY POLICY

 

1. INTRODUCTION AND SCOPE

COFAST NETWORK (we) is committed to protecting and respecting the personal data that the company processes in connection with the services it provides to users, especially in compliance with data protection laws.

This Privacy Policy outlines how we use your data when you use our products, services, and Website, www.cofastnetwork.com  

You have a legal right to access and know how we use the personal data we hold about you.

This policy can be read, printed, and saved in its entirety. We use subheadings to make finding the specific information you may be looking for easier.

2. DATA CONTROLLER

We are the data controller for the General Data Protection Regulation (under Decree No. 53/2022/ND-CP - Decree 53 - of Vietnam's Government).

3. FURTHER INFORMATION

For more information about this Privacy Policy, please email support@cofastnetwork.com

4. INFORMATION WE COLLECT FROM YOU OR ABOUT YOU

We collect and process different types of personal data through the Website, which may include:

When you register on our Website, we may ask for personally identifiable information such as your name, address, job title, email, and phone number, fill out a request or contact form, or correspond with us via email or in person. We use this information to fulfill your requests (such as submitting queries, placing orders, signing up for membership or communication services, responding to requests for information, promotions, surveys, etc.) and to enable you to participate in any interactive features of our services that you choose.

We collect marketing data, such as creating a database of people interested in our company, subsidiaries, affiliates, products, or services. We also maintain a mailing list of people who have requested to receive electronic marketing communications from us. Additionally, we process feedback and opinions that you provide to us through our inquiry or contact form. This helps us respond to your questions and complaints and evaluate the quality and consistency of our services.

Our Website gathers information about your website usage and communication, including your IP address, browser type and version, time zone settings, browser plug-in type and version, operating system, and platform you use to access the Website. We also collect information about your visit, such as the complete URL, clickstream data, products or services you viewed or searched for, page response times, download errors, duration of visits to certain pages, page interaction information (such as scrolls, clicks, and hovers), the method used to browse away from the Website, and any phone numbers used to call our customer service numbers. We collect this information from your browser to track the performance and relevance of the Website and our advertising campaigns, to ensure that the content from the Website is presented to you most effectively, and to keep the Website safe and secure.

Our Website uses cookies to differentiate you from other users, which helps us enhance your browsing experience and improve our Website. Moreover, we analyze the information we obtain to profile and segment our database for analytical and direct marketing purposes. This includes sending promotional and marketing materials. We may also merge information from other sources with the data we collect from our Website to improve our business analysis and customer insights.

By joining our communication program, we will gather information about each email we send you and your interactions with them. This includes the number of times you open our emails, the links that you click on, and your ability to receive them. We use this information to evaluate the effectiveness of our email campaigns, plan our marketing strategies, and segment our database.

We may also conduct additional data processing activities compatible with this Privacy Policy.

5. USE OF PERSONAL DATA

We will only use your personal data in accordance with the law. We may use your personal data without asking for your permission in some instances, such as when we are fulfilling our obligations under a contract with you, when it is necessary for our legitimate interests (such as managing our business and improving our services), and when we need to comply with legal or regulatory requirements. For additional information about the legal basis on which we rely to process your personal data, please refer to our Privacy Policy.

6. AGREEMENT

We always ensure transparency about how we use your personal data. However, there may be instances where we need to process your personal data for a purpose incompatible with the purposes outlined in this section. In such cases, we will provide the necessary information when you come across the goal. This additional processing is aimed at obtaining your consent (if needed) or complying with our legal obligations before proceeding with further processing. Please note that you are not obliged to agree just because we ask. If you consent, you can still change your mind later by contacting us and requesting removal from our mailing list at support@cofastnetwork.com  While you are not legally required to provide us with your personal data, please keep in mind that we may not be able to offer our products or services to you if you choose not to share your personal data with us.

7. RELATED SITES

Through the Website, you can access several other websites containing private information about how personal data is handled. You must read this Privacy Policy and any other privacy notices we may provide on specific occasions when we collect or process your personal data. This will ensure you fully understand how and why we use your data. Please note that this Privacy Policy is in addition to other notices and is not intended to override them.

The Website may have links to third-party websites, plug-ins, and applications. When you click on these links or enable such connections, it may allow third parties to collect or share your data. We do not have control over these third-party websites and are not responsible for their privacy policies. If you leave the Website, we strongly recommend that you read the privacy policies of every Website you visit.

8. LEGAL BASIS FOR PROCESSING

The legal basis for processing personal data mentioned above is to pursue our legitimate interests in promoting, developing, and growing our business by selling our products and services and providing exceptional customer service.

In case you sign up for our email communication program, we may send you direct email marketing materials only if you have given us your consent or if they relate to our products and services similar to those you have already purchased from us or shown interest in.

9. DISCLOSURE, SHARING, AND TRANSFER OF PERSONAL DATA

From time to time, we may need to share your personal information with third parties for various reasons, including:

- To fulfill our obligations under the agreement we have with you.

- To comply with any legal obligation to disclose or share your personal data.

- To potential buyers or sellers of our business or property.

- To enforce our terms of use and other agreements.

- To protect the rights, property, or safety of our company, customers, or others.

- To our business partners, suppliers, and subcontractors to perform any contracts we enter with them or you.

- To search engine and analytics providers to improve and optimize our Website.

- To credit referral agencies to assess your credit score, where necessary.

- To advertisers and ad networks for third-party commercial interests and to serve relevant ads to you and others.

- We will only share your personal data with third parties for marketing purposes if you consent.

- We may also share your information with other companies in our network for direct marketing.

Please note that we share data based on our legitimate corporate interest in promoting our products and services, and we do not sell your personal data to any third party.

10. METHOD OF COMMUNICATION

We may send you marketing communications via email, phone, text, or post. You have the option to request us to send you marketing communications only through specific channels and on particular topics. You can also ask us to stop sending any marketing communication altogether. When you first sign up for an account on the Website and app (if applicable), we may ask you to indicate your marketing preferences, which can be later modified by sending an email to support@cofastnetwork.com

11. DATA STORAGE

We will only keep information about you in our data systems for as long as it is necessary. This typically means that we will control and process your information as long as you continue to use or show an interest in our services, log in to the site, or use our interactive services. We may also retain information about your interactions with our electronic communications for as long as we need it to analyze the performance of our digital marketing activities or improve our services for our customers and clients.

Please note that we may anonymize or use your personal data for statistical purposes. We keep statistical and anonymous data indefinitely, but we ensure that it is no longer identifiable or connected to any individual.

12. YOUR RIGHTS

As per data protection laws, you have certain rights that include:

1. Data access and portability - You can access and transfer any information that we hold or relate to you to other data controllers in some instances. To exercise this right, please send us an email at support@cofastnetwork.com

2. Right to correction or deletion - If you think that any data we have about you is incorrect, you have the right to ask us to rectify or delete it. You can also request that we delete information about you if we no longer need it or if you withdraw your consent. This right extends to anyone we have shared your personal information with, and we will take all reasonable steps to notify them about your deletion request.

3. Right to restriction of processing - You can ask us not to process your data if you object to its accuracy or illegal processing. You can also object to its deletion or ask us to keep it if you need us to establish, exercise, or defend any legal claim. If we are in dispute about the legality of our processing of personal data, you can also exercise this right.

4. Right to object - You have the right to object to our processing of your personal data, especially when it is for direct marketing or profiling and is based on our legitimate interests.

5. Right to withdraw consent - You can withdraw your consent for processing your personal data if the processing is based on consent. To withdraw consent, please specify what you want to remove by emailing support@cofastnetwork.com

6. Right to complain - If you are unsatisfied with how we use or handle your personal data, you have the right to complain to a supervisory authority about data protection issues. However, we appreciate the opportunity to address your concerns before you approach the watchdog. So, please get in touch with us first by emailing support@cofastnetwork.com

13. DATA SECURITY

We take every possible precaution to keep your personal data safe. We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized use, access, alteration, or disclosure. In addition, we limit access to your personal data to employees, agents, contractors, and other third parties with a business need to know. They will only process your personal data according to our instructions, and they have a duty of confidentiality.

We have established procedures for handling suspected personal data breaches. We will notify you and any regulatory authorities of the violation if legally required. Please remember that you are responsible for the security of your password. If we have provided you (or you have chosen) a password that allows you to access certain parts of the Website or application (if applicable), it is your responsibility to keep this password confidential and not share it with anyone.

However, sending information over the Internet is only partially secure. Although we will do our best to protect your data, we cannot guarantee the security of personal data submitted to the Website. You submit personal data to us at your own risk. Once we have received your personal data, we will use strict security features and procedures to prevent unauthorized access.

14. HOW WE KEEP THIS POLICY UPDATED

Our privacy policy is subject to periodic review and updates. These changes may occur due to changes in the products or services we offer, our internal procedures, or due to changes in the law. To keep yourself informed about the latest updates, search for the newest policy version on our Website, or you can reach out to us by emailing support@cofastnetwork.com

Whenever we update our privacy policy, we will update the version number and the date shown at the bottom of the policy. This will help you identify the latest version of the policy.

This is Version 1, SEP 3, 2023.

END